Refund policy
We want you to love your purchase.
We offer a 30-day return policy through our Returns Portal, meaning you must request a return within 30 days of receiving your order.
START A RETURN
- Submit your return request through our RETURNS PORTAL.
- Once your return is approved, you'll receive instructions on how to send your parcel.
- A prepaid return label will be provided via DHL Express.
- Ship your items back within 7 days of return approval.
A $30 USD return shipping fee applies.
Orders that qualified for free express shipping will have an additional $20 USD deducted from refunds only, not store credit.
Items sent back without an approved return request will not be accepted.
Important: Your choice of refund or store credit cannot be changed once selected in the returns portal.
| Item Type | Available Return Option |
|---|---|
| Full-priced items | Refund or 110% store credit |
| Sale items | 110% store credit only |
| Faulty items | Contact us for assistance |
Sale items cannot be refunded unless faulty, but exchanges are available in the form of store credit.
Exchanges are processed via a refund or 110% store credit.
Please note: Items purchased at a discount during flash sales or promotional events are considered sale items and are not eligible for a refund unless faulty.
RETURNS ELIGIBILITY
To qualify for a refund or store credit, your return must meet the following requirements:
- Your return request must be submitted within 30 days of receiving your order.
- Items must be unworn, unused and in their original condition, with all tags and original packaging intact.
- Items must be folded and packaged as received.
- Your name and order number must be included inside the return parcel.
Returns will not be accepted for items that have been worn, washed, damaged after purchase, or returned without their original condition, tags or packaging.
Late return requests are also ineligible for a refund or store credit.
REFUNDS & CREDIT PROCESSING
Once we receive and inspect your returned items:
- Refunds: Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
- Store credit: Store credit will be sent to your email address and does not expire.
- Confirmation: You'll receive an email once your return has been processed, including details of your refund or store credit.
SALE ITEMS
- Sale items are not eligible for refunds unless faulty.
- Sale items can be exchanged for store credit.
- Store credit for eligible sale item returns is issued at 110% of the item's value.
This also applies to full-priced items purchased at a discounted price during a flash sale or promotional event.
FAULTY & INCORRECT ITEMS
If an item is defective, damaged on arrival or incorrect, contact us immediately so we can assess the issue.
All claims are assessed on a case by case basis.
Damage occurring after purchase is the customer's responsibility. Please follow the care instructions provided in the product description or on the care label. Returns or refunds will not be granted for post-purchase damage.
PARCELS RETURNED TO SENDER
If your parcel is returned to sender because it was unclaimed, you may choose a refund or 110% store credit.
The original shipping fee will not be refunded.
NEED HELP?
For any return or refund enquiries, contact us at customercare@iamdelilah.com.
Ready to start your return?